Online Shop Policies - Casa Papel

Online Shop Policies

Returns and Exchanges

A return/exchange form will be forwarded to you upon your request. Fill out the form & send it back w/ your return/exchange. Once we receive your items, we will contact you regarding your order. Shipping on returns or exchanges is not refundable. We do not accept returns/exchanges after 10 days from purchase date. Items must be returned in the same condition as they were received.

Delivery / Shipping Policy

General

All orders will be processed & shipped within 1-3 business days. All domestic customers will receive an email notification. Once your order has been shipped out, you will receive a tracking# that you can use to track your package. All international customers will receive an email from us w/ a customs label # & date of shipment. If you do not receive this notice within 3 days from placing your order, please first check your spam folder & if it is not there, please contact us.

Customers are responsible for providing us with the correct shipping address. Please double check to make sure your shipping address is correct before submitting your order. If the address provided is incorrect, please contact us immediately with your correction. If the order has already shipped, we must wait for the item to be returned to us & we will then ship it to the correct address. The customer will be charged an additional fee for shipping/handling.

Rates & Transit Times

Standard shipping is included on all Domestic orders.  All Domestic orders will be processed within 2 business days and delivered in approximately 5-7 business days.

Express Options

Express orders will be delivered in approximately 2 business days.

Express Rates:

USA Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
STATES CT,DC,DE,MD, NJ, NY, PA,VA AL, AR, FL, GA, IL, IN, KY, MA, ME, MI, MS, NC, NH, OH, RI, SC, TN, VT, WV IA, KS, LA, MN, MO, ND, NE, OK, SD, TX, WI AZ, CO, ID, MT, NM, VT, WY AA, AE, AK, AP, AS, CA, FM, GU, HI, MH, MP, NV, OR, PR, PW, VI, WA
TRANSIT 2 DAYS 2 DAYS 2 DAYS 2 DAYS 2 DAYS
1-3 lbs $17.95 $18.95 $28.95 $34.95
4-5 lbs $20.95 $37.95 $42.95
10 lbs $19.95 $23.95 $64.95
25 lbs $23.95 $32.95 $125.95
50 lbs $32.95 $52.95 $225.95

International Shipping

Please feel free to contact us for all International shipping destinations.

Please note, we are not responsible for any duty charges that you may incur.

All International Shipping Costs will be estimates. Prices are based on weight and size of package & country the order is being shipped to. Larger/heavier items may cost more to ship. In that case, we will contact you to let you know what the additional cost may be.

The delivery estimates are how long it takes the package to reach your country. We have no control over how long items take to go through customs & cannot guarantee specific delivery dates.

Privacy Policy

Casa Papel respects your privacy & would never share the information you provide us. Your information will only be used for the services requested, such as processing & shipping your order.

Terms and Conditions

We accept all major credit cards.

Sales Tax

Pennsylvania residents will be charged a 6% Pennsylvania Sales tax and Philadelphia residents 8% Philadelphia Sales Tax upon checkout.

Damages/Defective Merchandise/Incorrect Item received

Please inspect your package upon receipt. Contact us immediately if your order has arrived damaged, is defective, or if you received the incorrect item. We will ship a replacement item or offer you a refund.

Secure Website Confirmation

Our site uses a SSL (Secure Sockets Layer) certificate. All web communication, including personal information and credit card numbers, sent between the user web browser and the web server is SSL encrypted.

All credit cards are processed through First Data, which uses secure, end-to-end encryption for all payment processing. If you do not feel comfortable providing your credit card information online, please feel free to call us to place an order over the phone: 267.761.9149. We accept all major credit cards.